Salon Policies
Cancelation Policy
First Time New Guest
We will require a credit card to book a reservation or they may book on line. In the event that the reservation is cancelled or a “NO-SHOW” our cancellation/ rescheduling & no-show policies will be enforced and the credit card on file will be charged. A first time new guest may walk in based on availability.
Appointment Cancellation & Rescheduling Policy
Our salon has a 48 hour cancellation/rescheduling policy.
If you cancel or change your appointment with less than 48 hours notice, you will be charged 50% of the service(s) booked.
This policy is of respect for our stylists, and clients. Cancellations with less than 48 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot. All situations & emergencies are carefully considered.
“NO-SHOWS” & Same Day Cancellations
Non-cancellations or “NO SHOWS” & Same Day Cancellations will be charged 100% of the original service booked to be paid through the front desk. In the event that you miss more than one consecutive reservations without contacting the salon, You will need to pay for the service in full before arriving to the salon. You can also “walk in” and see if a salon team member is available.
Late Guest Policy
We understand “life happens”. If for any reason you are expecting to be late by 10 minutes or more to scheduled reservation, please call us!
We work very hard to schedule the right amount of time for each service. Accommodating late clients is often impossible without disrupting every other client schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your reservation for another day.
If for any reason your stylist is running late we will contact you, as we respect your time as well.
Confirmation Calls
As a courtesy, we make every effort to notify you of your reservation date and time. We will call to confirm your service prior to your reservation and you will receive an email and/or text message if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget a reservation you booked months ago. However, it is your responsibility to remember your reservation dates and times and inform us if your contact information has changed
Damage To Personal Belongings
We are not responsible to any damage to a salon clients personal belongings. We request that all salon guests that receive hair color, change into a robe as we want to color your hair not your clothing.
Child Safety Policy
To our current and future clients of the salon,
We write this notice with the utmost respect to the parents in our salon. Over half of our staff are parents themselves and understand that this can be a sensitive issue.
We feel as a business, children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals and hot curling and flat irons that can reach above 450 degrees. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us.
We encourage parents to visit the salon without their children unless the child has an appointment. During their reservation, children need to be able to sit still so that the stylist can perform a quality service.
Please understand that our concern is the safety of your child. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our child safety policy.
We do provide services for children age 11 & up at regular prices.
Service Satisfaction
In the event that you are not satisfied with your service, we ask you to please contact your stylist within 3 days of that service. We would like every opportunity to meet and exceed your expectations, Please contact as soon as possible if we need to make any adjustments to the end results.
NOTE: In the event that the service satisfaction is different from the original consultation, or exceeds the 3 day service satisfaction, a charge for additional service(s) will be required.
Color Bar Release Form
In the event that “at home hair color” or hair color correction is required, we will only perform the hair color services when a Color Bar Release Form is signed by the salon guest. The Hair & Color Studio has the right to refuse performing any hair color services at their discretion.
Hair Product Exchange & Return Policy
If you are not happy with the hair product we recommended, we would be happy to issue a product exchange within 30 days of your purchase. If the product exchange is at less retail cost, a credit will be applied to the guest profile. If an exchange is greater than the retail cost, the salon guest would pay the difference.
Damaged Products
We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.
Gift Cards/Certificates
NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.
Service Pricing
All prices are subject to change without notice. Please check our website or service menu on our website @haircolorstudio.net
Privacy Policy:
This privacy policy discloses the privacy practices for all salon guests registered with The Hair & Color Studio .This privacy policy applies solely to information collected by this web site or on the Client Profile sheet and entered into our salon software.
What information do we collect?
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address or other personal information as appropriate. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:
To personalize your experience—your information helps us to better respond to your individual needs.
To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
To administer a contest, promotion, survey or other site feature.
How do we protect your information?
We implement and maintain a variety of the latest security measures to protect the safety of your personal information when you enter, submit or access your personal information.
Gratuities
At The Hair & Color Studio we appreciate each and everyone of you! We ask if you are leaving gratuities for you stylist to please do so by cash, check, or Venmo (please no hair emoji).
Please note that tips can not be added to the credit card sale.
We accept Visa, Master Card, American Express, Cash & Checks